Hik-Connect is a new service introduced by Hikvision that integrates dynamic domain name service (HiDDNS) along with alarm push notifications. It’s an easier, somewhat more secure way for devices to connect to each other via the internet if you trust the service provider.
Hik-Connect’s P2P functionality allows connections outbound from your device (NVR/Camera) to the Hik-Connect service for alarm push notifications, Live View, play back and much more. The new Hik-connect apps available on both the Apple Appstore and Google Play are designed to work with newer Hikvision NVRs and IP cameras. It allows you to Live View your cameras remotely without the need to open and forward ports on modem or router. It can also save the further hassle of setting up and using the Hikvision’s integrated DDNS or other service providers.
All you need to do is create an account and add your devices into it. It also allows you to play back recorded video to search alarm triggers. When motion detection alarm of your device triggered, you can get an instant message notifications (or emails if you prefer) from the Hik-connect app.
Key Features
- Instant, easy setup
- Real-time monitoring
- Video/Audio playback
- Instant native iOS & Android notification
- No port forwarding, UPNP or DDNS
Not so good
- Server geographic locations
- Can be slow to initially connect
Hik-Connect Setup Guide
Our new guide is for newer users to show them how to setup a new Hik-Connect service quickly and easily. If you get stuck or need further support, simply contact us or leave a message in the comments below. There’s a heap of great user content in the comments to get nearly everyone through.
Hikvision has stated that you enable the UPnP function on both your router and device, or configure Port Forwarding manually in your router. Whilst now unnecessary it may still be required should you have other software or applications that require these services or for general troubleshooting steps later.
You still can use the Hik-Connect service even if you don’t enable UPnP or configure ports forwarding manually; however, you cannot use Hik-Connect domain name service- which is not an issue for nearly all users.
Please be aware that the images used in our setup guide may not be the same as yours as camera and NVR software or firmware is updated over time. However, the information and settings required to setup Hik-Connect services are very similar across all supported products.
Preparation
Users need to upgrade your device(s) to the latest firmware that supports Hik-Connect Service. Hikvision NVR’s with version 3.5 or higher are all supported. Contact us or visit Hikvision directly to obtain the latest for your devices.
Please also ensure WiFi is turned off and mobile data is enabled as this will make sure your device can be found outside your home network.
Register for your FREE Hik-Connect account
Very straight forward- just visit the Hik-Connect web portal and register. Here’s a short video if you get stuck.
Adding devices into Hik-Connect account
Users can enable Hik-Connect function via Hik-Connect APP; www.hik-connect.com web portal; iVMS-4500 app or iVMS-4200 client.
Method 1: Add devices via Hik-Connect APP
A great feature of Hik-Connect is the ability to setup using just your mobile phone. Its easy, quick and works in nearly every senario we have encountered. Here’s how:
- Open Hik-Connect app at your mobile
- Add the device by scanning device QR code or inputting device serial number
- Once device is found, select or click ‘Add’ to continue
- Input device verification code to finish
- Go back to Hik-Connect and add all remaining devices
How to find the device verification code?
If you cannot find your verification code check the code on the label printed on the Network Video Recorder or IP Camera.
The verification code can also be found by logging into your devices GUI or directly from the NVR. This is handy if you have already installed your system.
Method 2: Add devices via Hik-Connect web portal
I personally use this method when adding lots of camera’s- remember, both methods do the same thing.
- Type www.hik-connect.com into browser location bar
- Register and account and setup your password
- Login with your account user name and password
- Go to Device Management and click Add to add a device
- Input your device Serial number when prompted then click Search
- When a connection is made to the device a popup will show the model and confirm the S/N. If this is the desired device, Click ‘+’ to continue
- Confirm you get ‘Device configured correctly’ pop-up
- Double click on the IP address and Port No. of a connected device, a new window opens showing the login screen for the device. Enter the user name and password to login into the device
Simply open up or log back into to your mobile Hik-Connect application and ensure your devices are listed and synced up. Here’s another video of the whole process that may be easier for some:
Important Notes
We seem to be getting a few messages from users regarding not being able to connect their cameras to Hik-Connect. In all instances, these users have acquired Grey Market camera’s running older firmware revisions. Updating these Grey Market sourced equipment can be problematic as they tend to revert to their original Chinese language or even not work at all. We advise users to buy local domestic cameras and equipment from authorised sellers to minimise this risk.
If have also seen some issues where the verification code needed to complete adding cameras is not correct. If the verification method was via internet activation and does not work after a few codes you can either find the verification code on the camera itself (just above the serial number), via the SADP tool or by logging into the camera directly via its IP.
When i try to add device by serial number on hik-connect, it says your device is offline. But my device working normaly, it is online and i’m use it with mobile app. Please tell whats wrong why i’m can’t add device??
hello,
i have installed hikvision 11 ip camera with 16th channel NVR. when i want to see my cameras throw hik connect or ivms4500 ,it playe only 7 camera .i can,t view all of my camera throw hik connect or ivms4500.
what should i do now?
Can u pls tell me how to connect to cameras
Its because ur device should be connected to router if it is done so then the dns server address of your nvr should match with that of your router. When the device and router comes to the same network it will show online and you can access it from anywhere.
Hi Voy, First we need to see what Firmware version your camera’s and NVR are on. If not the latest, you won’t been seen on Hik-Connect. Once updated (please do so carefully if Grey Market types), they should be available to add. We use a free tool from Hikvision called SADP to find and edit setups.
The only issue we have seen is the verification code used to finalise adding devices seems to not take but after a couple of times should work fine.
Let us know how you go.
HI my NVR is using firmware V3.4.92 build 170228. I set everything up and all was working fine. However it has stopped working and now when I try to add device it shows ‘The device is offline. No search result is found.’
This doesn’t sound normal. Best bet would be to contact your supplier for further information as it should never just stop unless network or camera/nvr settings have changed recently.
You have to go in the NVR Configuration via Web Interface, in Network, and then in Advanced and in the Platform to Enable Hik-Connect, if it is not enable, it will say the device is offline.
If you did enable it but it’s still not working, verify your network, try the reboot the NVR.
If it still doesn’t work, then maybe your router block the connexion but that shouldn’t be the case so I can’t think of other reasons it doesn’t work.
By the way, you can only add each device on one account only, if it worked fine before and you didn’t modify anything, try to remove the device and add it again.
You might also want to try reset the NVR if it still doesn’t work.
Thank you CQMD, definately worth a shot.
This is a cam to box connection issue I’m sure!
I get this now and again. I simply reboot my router connecting plug in extender ( switch it off and on again ) and that does the trick.
My device is already registered
how do i unregister
so that i can continue with other processes ??
Thank you for the guide. Got me up and running with minimal fuss.
really handy guide. I had no issues with the verification code by my older system at my parents did.
The device is online alraedy, and working perfect in my cellphone but i can not see it throw my PC or IVMS4200, neither on the Explorer.
Sounds like the hard work is done. All you should need to do is fire up Internet Explorer (not Microsoft Edge), enter your IP address of the camera or NVR and install the Active X plugin when prompted. Let me know how you go.
Tried that only sends me to our internet provider log in page? not sure why its not working. very frustrating.
Sounds like you’re almost there. Have you configured your ports properly- redirecting to your ISP login means atleast the IP is OK.
Have you succeeded with your issue, I have same issue.
Hi,
my camera is uk version DS-2CD2142FWD-I as soon as it arrived I updated firmware to V5.4.5 170124.
It works with hik connect ok and and I can view and playback ok.
I found that when clicking between resolutions in the app i.e Basic, Standard and HD my camera video resolution is changed to 720P at 10 fps max bitrate 512.
I can change camera resolution back to 2688 x 1520 via IP log in and configuration/ video, but whichever button I hit in Hik connect android app changes camera res back to 720P
Is this supposed to happen?
Thanks
Chris Manning
Hi Chris, Sounds like a substream issue. It should not be doing this by default. If you have the patience, try resetting the camera to default and trying again. I have had the same issue with a much older firmware than yours and the camera reset fixed the issue (using IVMS4500).
I have the exact same issue on the DS-2CD2035FWD-I.
If I use the APP on the LAN, this issue doesnt happen..
Buggy!!
Hey,
I’m having trouble getting the verification code, I’ve updated the 2cd2 with the latest firmware I can find – 5.4.1 it’s a local one, and in the sadp tool when editing the perimeters the ‘enable hik connect’ box is greyed out and I’m not able to add the cameras via ivms or the app or online.
I’ve set up port forwarding too, as I have in the past successfully with analog cctv cameras but it’s not giving me any joy!
Hi James, Firmware sounds fine as you have the Hik-Connect option. Can you glean the verification code off the camera itself or by logging into the camera via its IP address?
Hi, great app. But it’s weird that there is no way to save my favorite cameras.
Each time i enter the app i have to create the 4 grid and select which cameras i want to watch! There should be a way to save my view, or the app should automatically save it as a preference.
These save for me (I have 8 cameras). Are you on IOS or Android?
I have the same issue iPhone
The app has recently been updated- do you still have this problem?
I can’t seem to get ios notifications to work with the hik-connect app. The camera is connected and I am able to view the live feed from the app. Also, I know the PIR sensor is working because I can look on my computer and see that the footage is being captured when it detects a person walk into the view of the sensor. So it must be the app. Any ideas?
This can be done on the NVR or each camera individually-
Log into either your camera or NVR and then head to your motion alert settings page and ensure this is ticked. If already done it may be a network issue, you can try enabling uPNP on your router. It should simply work.
Noticed the same issue + a few other issues
I can setup a DS-2CD2142FWD-IS camera with both internal camera motion detection and external alarm input signal and they both work ok on the camera to trigger recording and pictures.
The alarm input linkage method is selected to Notify Surveillance Center and send E mails
The Notify Surveillance Center does not work – The E mail works
The motion detection is selected to Notify Surveillance Center only – This works
The Hik-Connect application on a iPhone Alarm Notification option only enables/disables the motion detection in the camera not the alarm input
Also the alarm input NO (normally Open) NC (normally Closed) selection is backwards
If you have a NO contact wired that closes on alarm – you must select the NC option in the camera.
I also use a MAC computer and only Safari web browser with the Mac iOS Web Component v3.0.5.26 – WebVideoPlugin added will display correctly.
Hi I transferred over from hik-online to hik-connect and everything is working fine but only on Windows IE not when using Windows Edge. Both browsers are running on Windows 10. I have downloaded and installed WebComponents as requested but still no access using Win Edge. Can you offer any advice please.
Jeff
Google Chrome and MS Edge discontinued support of NPAPI plugins. some time ago. These have many uses though, inherently insecure, are normally used to play video content for nearly all CCTV web systems while on PC.
IE and Safari will still support NPAPI plugins. Alternatively use the IVMS Windows application for more secure, native support – http://www.hikvision.com/En/Tools_84.html
I have a customer account all set up with Hik Connect and am putting the IP address into the web address bar on internet explorer but it’s saying page not found. Next step?
Please try the SADP tool and find the devices IP through there first.
Everything workes but push notifications. Any ideas?
It’s normally a port forwarding error but we’ll need a lot more info before we can help diagnose your problem. Are you using an NVR, if so, what model? Can you remote view your cameras?
NR310-16 NVR
HIKVISION DS2CD2032F-I camera
I can view the camera remotely through internet and Him Connect app even away from local network. UPNP seems to be enabled in both router (Linksys E3200) and NVR. Notifications are on in the app.
Thanks
This looks to be a Hikvision rebranded unit. These normally have a modified firmware. I know its a pain, but I recommend you contact them directly as they may have a different procedure to get it working.
HI There,
am sorry but am not so much of a tech person but would appreciate all your help.
We live in a compound with basic 4 camera set up. will the mobile app work for multiple viewers at one time? most of my neighbors would like to have access in viewing the cameras. Is this possible and how?
Thanks so much
It sure will! You’ll just have to set up each remote viewing device separately for each user. The guide above will work for most newer Hikvision systems.
HI,
I am using a DS-7608NI-E1(E2)P HIKVision NVR with 3 DS-2CD2120F PoE Cameras, I am having several issues. Biggest one is I do not get push notifications reliably, I will occasionally recieve push notification from Camera #1 (it is VERY hit and miss) but I have never gotten a push notification from Camera #2 or #3, despite having smart events configured and enabled and notify check box selected. Second issue is that the line crossing detection seems to be very poor, i get a line crossing notification but nothing crossed the line, and also it does not provide a picture of the event. I am quite dissapointed as I chose this system to replace a much cheaper setup that I was experiencing issues with and see no improvement despite having spent 3 times as much.
hi set up a friends system on mobile phone was working fine then stopped now cannot connect and message says error 153 also upgraded download from ivs4500 to hik-connect but still no joy any idea’s please
AlaAlan Blackwell
Hi,
Good day!
I have some problem with my cctv. I’m using iVMS4200 >> HiDDNS to view the cctv remotely but after a week, it doesn’t work anymore. I tried adding my device serial number to HIK-connect but text field accept only 9 characters. I have almost 50 characters serial number in my device.
Also, I’ve tried using IP/domain, device was imported successfully but unable to view the camera in Main View.
Versio information:
Firmware version: V2.2.15 build 141126
Encoding version: V5.0 build 141024
Device type: DS-7104HWI-SH
Thank you
you have to use perfect serial number ,let me give on example.
042016 0427 AAWR 595422077 WCVU
Date Time CODE Serial Number Code
Your serial number looks like this, always remember the first numbers are date and time (0420160427)
(595422077) this is the perfect serial number
This might sound like a stupid question but in the Hik-Connect App viewing in basic mode is better as I find I’m having freezing and lagging issues viewing with all 4 cameras in HD mode. Is it still recording on the hard drive in HD?
You are 100% safe. Your recording will be in HD on the NVR itself. You can easily test this by logging into the NVR and downloading a small clip.
One of my client forgot his Ezviz Account credential. Now when I tried adding dvr to my account, it says its been registered by another user.
any help for this?
Secondly my client using 32ch NVR model number Ds-7732ni-k4
they have 27 Camera connected from one POE Switch. Today I did online through Hikconnect, when I tried to play all camera together remotely NVR get restarted.
Any Help for this too?
hi did you find the solution for nvr restart issue when viewing cameras remotely.
Hi,
I followed your guide and am trying to connect to my camera via hik-connect. The auto search for serial number is failing.
On the config screen when connected directly to the camera , in the platform tab the REGISTER STATUS dropdown menu is grayed out and stuck on offline.
Do you know how I can fix this?
I have a brand new hik system and am all of a sudden not able to see any vision and am getting the following message
Registration failed 420002
What is happening?
Are you using Hikconnect? Have you been able to register your devices/NVR?
I am receiving the same issue, my cameras are working and my devices are registered and my account says my devices are connected and online. I am having no luck with the app.
Hello i have try connecting my hik connect via qr code but it said the device is already connected to other device. How can i disable this and reconnect to new device?
Hello, this issue seems to be recurrent, i have also tried for a number of times connecting my hik connect via qr code but it said the device is already connected to other device. How can i disable this and reconnect to new device???
Hi,
That’s an easy way. From your Mobile, Just connect on wi-fi same network connection between your DVR / NVR. Then see down in your hik-connect mobiles app “unbound the Device”. follow the direction. If you are not the admin, you will not be able to do this.
Hi everyone, looking for some help on the following:
I have this camera DS-2CD2532F-IS, updated to firmware V5.4.5 build 170123
On the GUI platform access page I do not have the option to insert a verification code.
So when I try to add the camera to hik-connect account I can not insert a valid code, since I do not have the code, nor the box, since I have this camera already a year and threw away the box long time ago.
What can I do to fix this verification code issue?
I also have a hybrid 16 ch DVR DS-7616HI-ST with firmware V3.0.18 build 160316.
I can not find a more recent firmware and yet there is no option for the platform acces via hik-connect account. Any suggestions?
The camera has a code printed on the serial card on the back of the unit. Use this instead.
I have registered my mail butni was wrong type SN. When I input the eight SN, the verification code can not be used. Can I get new verification code? Help me please..
I have registered my mail but I was wrong type SN. When I input the right SN, the verification code can not be used. Can I get new verification code? Help me please..
Hey Franky, re-register with a different email and or remove the device from your Hikconnect profile- should be good to go.
I CONFIGURED A HIK CONNECT ACCOUNT FOR A CLIENT AND GAVE HIM THE CREDENTIALS TO LOG IN IE. USERNAME AND PASSWORD BUT NOW HE HAS MISPLACED THEM. HOW CAN I ASSIST HIM RECOVER OR REGISTER HIS DVR AGAIN.
THANK YOU.
You’ll either need to reset the device to its default config or contact Hikvision directly.
Trying to add the camera to via the app or the website the verication code is incorrect but it is the one printed on the device label. Any method to find a correct one?
Hi,
I have been using the 2mp hikvision camera.
I am having a problem with the alarm triggers playback video.
I try using android and ios apps to view the playback video on the phone but somehow the playback video always stops after a fews seconds. It unable to play the full length.
Can you help me on that.
Thank you .
Upload bandwidth is usually the problem here. Have you tried checking within the network either via wifi or ethernet?
Hi all, i have register the E-mail create the account for Hik connect. If i want to change the E-mail address or account name , how can i do?
Hi ,I forgot the user name I used to login and now when I register using a another email but when I scan the DVR serial get below error
(The device is added to another account)
Help me please
hi how to remote view via pc what is the set up i have dynamic ip address from isp
the hiddns server is not working
You can use either a DDNS provider (there are both free and paid versions) or give Hik-Connect a go, it saves you forwarding ports and all that jazz.
Hi I have recent started using the device. The only problem I am facing right now is that the device shows and saves date and time as of 1970,s. I have entered correct timezone. There is no option to edit date or time if incorrect. Please guide.
I am having trouble with the verification code. I am getting the following error: “Device response timed out. Please check the network.” Can you please guide me
Hi,
My NVR was working fine with all apps working remote and on intranet with uPnP enabled using hik-connect account.
I recently switched networks and changed ip address of the camera and after that I am unable to add back the NVR to hik-connect account for remote viewing. I am doing the below:
1. Created a new hik-connect account
2. Click on Add button.
3. Add the device serial number from the NVR box
4. Enter the verification code listed in the NVR >> Network >> Advanced Settings section.
I get an error “Incorrect device verification code. Please try again”
Please help !!
Please note that i can access the NVR on the intranet using the same verification code as encryption password.
Many thanks
Hi Nitin, sounds like a very weird issue to me. You may have to contact Hikvision directly (Google your local office). Alternatively, your installer/supplier may be able offer assistance but I’m thinking an account reset may be the only option.
Hi
I managed to upgrade my DVR firmware and install the HIK-Connect app on iOS. Everything registered and works fine, however I get an error message “Poor network connection. Set the port mapping to speed up the network” Please advise on what to do?
Thanks
Darryl
Hi Darryl. This is normally a router configuration error. Double check that UPnP is enabled. I’ve had this issue once and it cleared it up. The app is actually requesting you to forward port- this is unnecessary in our experience.
The Hik-Connect app is bot support on alarm output ?
Picture was oriented perfectly then one day it was upside down… and can’t fix picture on my screen
I”m having the same problem. Support, please respond.
Have my cameras on pc windows 10 but it keeps freezing and can’t even get playback to work. Can somebody please help?
Thank you
After enabling HikConnect on NVR my internet slowed down to a crawl. I was getting 10 Mbps before enabled and between 1 Mbps & 2 Mbps when enabled. As soon as I disable HikConnect on NVR I am back up to 10 Mbps. Are there settings I should be changing either on router or NVR?
I created Hik Connect account in one of my mobile and saw the online View & I log out from this mobile to connect another mobile. Now i cant connect in any mobile. I want to delete the account without username & Passoword.. Is it possbile.??
Buongiorno
Sto usando un nvr 8ch IP poe con 2 telelecamere 4 mega pixel
Tutto ok,
Unico intoppo che da app hikconnect, o ezviz se imposto la qualità hd non riesco a visualizzare il Live.
Per quanto riguarda le porte sul ruoter tutto ok sono sbloccate e unpn abilitato.
Mi servirebbe un consiglio
Grazie
How can I do the upgrade to latest version myself without having paying a cctv company an extortionate amount of money to do so. Also remotely I have never had sound , only on playback on the actual monitor, and also one camera I can get on the app if in store but remotely it says network unstable, any fix for that ?
Hik connect is all up and running..cameras work fine… but on the hik connect app on my iPhone X I have a notification of a registration 420002 error? Anyone seen that before?
Sir iam try to connect hik-connect via mobile but they said message “this device is added by other user”but i try my memory to connect my mobile no email everyone but not work they display same message how to fix this problem please tell me
hi
I have installed hikvision.
it works very well on Wi-Fi
however when I am outside the house it doesn’t load on my mobile. it is not a data issue as I have 30gb and everything else loads ok
Please double check your port forward setting on your router, better yet use Hikconnect
Hi,
I am using three IP cameras with a DS-7716N1-I4 NVR and one of the cameras keeps giving me “No more connection allowed”
Please help!
How many people can look at my system if I share link
or can I live stream your system we used a system by camsecure before and live streamed for our members
I have 3 8mp hikvision cameras with the latest software on a ds-7716ni-i4/16p NVR. I’m able to select HD or Basic in Hik-Connect during live view but during playback it will only play back in HD and the HD button to switch to basic is disabled. I have selected to record “Dual Stream” in the Record->Parameters section of the NVR, and also made sure I set my substream quality to a much lower resolution than the main stream. What else is there to do to get the HD button to be enabled on the Hik Connect android app so I can choose something other than HD during playback? I have current firmware on the cameras, set one of them to default parameters (with the exception of IP and user settings), current firmware on the NVR, and also re-installed the app, but this made no difference. I also tried the ivms 4500 app and the playback quality setting does not show up there either.
I resolved the issue that I described early, apparently that is behavior when ports 8000 and 554 are not forwarded on the router. I also enabled uPnP on the router. This also allowed the functions of changing the playback speed, as well as manually triggering the alarm outs.
Hello, did you got fast forward working with Hik Connect?
Or is the based on adding the camera with IP adress etc.?
Best regards, Bas
I tried to connect with ivms-4200 m.. where would i find the stream key
help
IVMS4500 error ” device is online and has been and added by other user ”
why ?
solution ?
I upgraded ivms4200 to the latest version 2.7.0.10 but can’t see any hik-connect option or device type to choose.I can see only Hik device, p2p exviz, Pyronix,Upgrade server, I tried to login o p2p exviz (account created and working on mobile and website) but can see error -3 when start typing the user name and password and server error code 10017 when press login button, How can I login to hik connect if no this device type and login page available.
Hi , I just want to ask if there is a way in downgrading the firmware version of HIK Camera?
Sir i have upgraded 9632 NI ST hikvision nvr to 3.4.4
Evrything done to view it on cloud
In hik connect and ezviz app nvr shows it is online but the problem is not a single camera video opens it just shows loading
My private internet connectjon speed is 7mbps for upload n download. And mobile connection is 4g.
Cannot find out where it is wrong. As even in nvr cloud page even showing online in network setting
Can anyone help
Im able to remotely view my NVR and connected cameras. When I choose to playback recordings, I can see footage recorded. However, I’m not able to playback at higher speed settings or fast forward or rewind. Any suggestions
Sounds like a bandwidth limit. Can you run a speed test and get back to us?
Hi, I am having the same issue from ipad and iphone, fast forward and HD and greyed out when doing playback.
done a speed test and rebooted all devices:-
download speed 34.2mbps
upload speed 8.85mbps
it works on the dvr, but have a few issues with it jumping around
please help
I also have the same issue and I am sure it’s not bandwidth problem.
I have the same issue, only plays at 1x no ff
Did you ever solved this issue?
I experience exactly the same. For testing I have created 2 connections in same app on Android:
1. Through Hik-Connect, no fast forward possible.
2. Traditional IP forward on needed ports, fast forward possible.
So it looks like something is blocking up fast forward through Hik-Connect, or is impossible with this service.
Best regards, Bas
When I try to connect my iPhone to the Swann camera system by scanning the QR Code, it does not recognise the code, so I tried through the web porthole, but the units serial number has 14 digits and system only allows for 9 digits. The Swann is connected its monitor by wifi and the monitor is connected to the router by ethernet cable and I can read the information such as ip address and the monitor , the phone is connected to the router, by wifi.
Try the last 9 digits of the serial.
Hi,
I have installed 3 x 8MP cameras to a 4 ch NVR. All working great.
However the hik connect is failing to load camera. These cameras keep dropping on the phone app
Are the 3 x 8MP camera causing this issue
Could be your upload speed. Please try this over a wired connection or a local network to troubleshoot.
Hi,
I have a DS-2CD2325FWD-I and am viewing it on acouple of mobile devices. One tablet will stay connected all the time and one tablet will time out after 5 minutes and you have to press play button in the middle of the screen. Smart phone also does this sometimes. Any ideas on the problem. Thanks
Sounds like a device specific issue. Check power saving settings for those to match your working tablet.
Hi, definitely not a device issue. The live stream times-out after 5 minutes with a display saying ‘ You have watched this video for 5 minutes’. And then the stream pauses, you need to start it again to keep live streaming. Is there a setting from the server-side which is causing this time-out?
Yo tengo el mismo problema, cuando veo los videos en vivo durante 5minutos en mi celular luego me dice “A VISTO EL VIDEO POR 5 MINUTOS, VAMOS A FINALIZAR” ..y debo pulsar de nuevo para reproducir la grabacion
Hi
My NVR started beeping one night and turns out the HDD had failed.
Camera’s were still showing however they were not recording.
We turned NVR off as beeping was too loud and about a week later turned it back on only to find the NO CAMERA words on the 4 screens that would usually show the live view.
I have now replaced the Hard drive and cant seem to get the cameras to work.
It comes up with an error no network detected. Help please. I am in desperate need to get this fixed.
I have an issue. How many simultaneous connection can accept Hik Connect ? Will someone form 5 users can interrupt each other? We are using same username for all connections.
Hi
I am unable to login in ivms 4200 in Hik-connect, after selecting country and then I click login, it says java script error.
If I close it iVMS goes back.
how to disable camera?
My system was installed by a technician. Works great EXCEPT remotely. With Data on, I consistently get connection failed. The technician thinks that Ports 8000, 80 and 10554 are blocked by Telus, my cell phone provider. They say not of course! Anyone out there experienced this and how was it resolved? My technician is coming again to review all the settings. Any suggestions much appreciated.
Hi I have managed to install the hik connect on my apple phone all is good when im in the house I can view cameras through my phone but as soon as I leave the house I cannot connect to my home. I also have my works cameras on the system and these seem to be ok?
very good artical. Keep the good work up. Thanks for sharing
Hi When I am trying to connect my 16 channel Hik vision DVR, by hiconnect it showing “the devise is online & had been added by other user”. I had log in https://www.hik-connect.com/devices/page & there is no device showing. but when i search my seriel inumber in the search option it showing “the devise is online & had been added by other user
so how can I remove the other users & accounts?
Hi,
when I am connecting a device in cloud through Hikconnect/IVMS4500, it is giving an error “Adding Failed”.
Any Solution
Regards,
Hi, I recently connected two cameras, but the one at the front suddenly online. I tried connecting wi-fi under the settings but unfortunately it’s not working. The internect has dropped out a several times before, but I forgot how to connect it again.
Please help.
Sam
Hi, im able to view my cameras over my lan network on Hik-Connect, as soon as i connect to a cellular network it won’t connect, there also seems to be an issue when i try to add my device on the hik connect app on iphone, after scanning the QR CODE it shows the device but does not give me a next option and when i go back it does not show my device, please help me…
Just got a new android phone, installed Hik-Connect App, logged in successfully but now it’s asking for a verification code when selecting each camera to view. Searched behind box for scan code and only gives me the serial number. How can I find the verification code?
Hi. All my 4 cameras were working fine. I didn’t have electricity for a few minutes. After that only 2 cameras are working. What do I need to do with other? ??
Is there a way to view the recording from TODAY? since midnight someone went through my truck glove compartment and I want to see the video, but it will only allow me to view up to midnight last night and nothing from today’s video.
I would like to request removal of nvr device due to registered email account is not a company own.
please email me your procedure.
Thanks,
Rogean
I am on the iPhone app and my doorbell camera was working perfectly all day on the first day now its reading offline. Is there anywhere on the app I can turn it back to online? No issues with wifi. Did I maybe click on something in the app to cause this?
im getting adding failed for some reasn
Hi guys,
I have NVR and firmware version is V3.0.16build 150617. And I am unable to find the hik-connect enable option. There is only DDNS option which I am going to enable that is aking for domain.
What should I do, please guide me to resolve the issues.
Hi Experts,
Please help, I have installed and setup the Access Control Terminal (DS-K1T501-FS). It seems to me it works fine on the iVms4200. The iOS Hikconnect seems to connect fine. I can see and hear the live view of the device. However when I press the Bell-button of the device the Hikconnect app does not give me the notification. The iVms4200 will ring and give me the option Answer or Hangup.
Iphone10.
hikconnect V3.7.1.181228 (iOS)
iVMS 4200 V2.7.2.7 build20180919
DS-K1T501-FS V1.1.0 build180202
My device is registered in hik connect on android app.when i am sharing this device using hikconnect app on mobile phone to my computer which installed ivms4200 including hikconnect ,its not the device that shared from the hikconncet on mobile..And i also tried from hikconncet web portal to get in compuet.But I failed.what should i do to get ?
Hi
Is it possible to to add my NVR remotely or I have to be physicaly there?
My installation – NVR DS-7616NI-K2 with 8 Hik cams – is away in the country. But I have remote access to the web UI through port forwarding and No-IP DDNS. Is it possible to add the NVR to a Hik-Connect accouunt I created?
There is no windows PC over there to be accessed via rdp software
Thanks
Hi, thanks for this info… However, I’m still having problems with a new HIK system. I’ve installed the NVR and three cameras. Gone through setup on the NVR. Enabled hik-connect. Downloaded the app. Added the NVR to the app. All good! Can see all three cameras on my phone…
Now, when I log on to hik-connect on a web browser, it allows me to log in, but once logged in I have no devices listed?!
Also, I can only view the camera images on my phone when I’m connected to the same network as the NVR. When I try to access the cameras whilst away, it says connection failed.
I thought the whole purpose of the Hik-connect app was so that you don’t need to forward ports etc on the router anymore? Or is that not the case? i.e. have I missed something?!
How can I find verification code HIK-VISION DS-2CD2322WD-I model
Tried to set up my account with my mobile number and a password but I am told these details are already in use.
Tried using my email address only to be told the same
You’ll have to contact your supplier or Hikvision in your area if you cant reset via email
I have to, for some reason, enter my password every time I open a camera on remote view – this was never necessary before. Also when going to playback on the app I also need to enter a password which was not like this before. Password for playback gives me an error (wrong password) but it is correct. How can I view without having to enter password all the time? Thank you
Hi Team,
Earlier I could able to connect with hikconnect app and see the live recording.. After few. Days i got error like the device is already added. To the account. I tried to unbind the device but getting incorrect ip address message. My mobile and DVR has connected to same wifi. I tried changing the dvr password..Could someone able to help.
I am having trouble with the verification code. I am getting the following error: “Device response timed out. Please check the network.” Can you please guide me
Can you tell ne hiw to connect the cameras through the hik connect with mobile data? Not for wifi. I can connect and see whatever live n recordings through the wifi, but i can not see anything through mobile data
I recently bought a Hikvision DS-7A04HGHI-F1\ECO camera and i am trying to setup the HIK CONNECT mobile app
When i enter the camera serial number it then asks me to enter the device verification code which it says is marked on the device label,
but i cant see any markings or labels on the camera? i have also tried entering ABCDEF and restoring the camera to default setting but still doesn’t work
So am wondering is there anyway to get this code ?
Any help would be greatly appreciate
Download the SADP tool and check or you can log into the GUI of the device under NETWORK> Platform access
Every time I log back in and have to manually add the serial number again I get a message “the device has been added by another account” and down the bottom “unbind device”. Why ?
Key Features : Instant Easy Setup
What a load of horse shit!! 3 days i’ve been trying to add my cameras!!
I’ve followed every online tutorial and how to. Cameras each say they are online.
When I add it states Unable to add. Easy? FFS……I am not the only one. Internet is littered with people with issues. Get your shit together!
Hi Darren, while I’m only a Hikvision supplier- I’m more than happy to help. What are you using to add cameras to your Hik-Connect Account, Android/IOS or via a web browser?
Sounds like you’ve completed every step as the devices are visible. I have had times in the past where Hikvision servers fail to give verification codes and confirmation emails but never adding devices.
HopefullyIt was just a ‘Hikup’ on their end that has resolved itself. If not, we may need to dig deeper and start looking at device firmware. Let me know how you go.
How many devices can i add on hikconnect and cameras?
registrations are not working.
Can anyone please help me out in this
register in PC by site mobile can register it shows error 31
DO YOU FIX THIS PROBLEM?? HOW??
Got my IP camera working. Then unplugged it from supply voltage to relocate the camera and then all the hell broke loose. No way I can’t find my camera anymore. It says offline and router cannot find it so I had no change to access it no more. Only way I figured out was that I had to hard reset my camera and start from scratch in order to hik vision app to find my camera AFTER I input its serial numbers etc. No change the app would find it automatically. So bottom line is every time I decide to unplug it the whole shit disappears. Why is that. After resetting all ips still the same as before.
Hello, i have a stand alone dome camera. i installed the app on my phone. i added the camera with the scan option. It works perfectly on my local network but as soon as i go outside the network it will not connect. any ideas where to start looking to fix it?
my camera is the fish eye one….is not recording…