Hik-Connect is a new service introduced by Hikvision that integrates dynamic domain name service (HiDDNS) along with alarm push notifications. It’s an easier, somewhat more secure way for devices to connect to each other via the internet if you trust the service provider.
Hik-Connect’s P2P functionality allows connections outbound from your device (NVR/Camera) to the Hik-Connect service for alarm push notifications, Live View, play back and much more. The new Hik-connect apps available on both the Apple Appstore and Google Play are designed to work with newer Hikvision NVRs and IP cameras. It allows you to Live View your cameras remotely without the need to open and forward ports on modem or router. It can also save the further hassle of setting up and using the Hikvision’s integrated DDNS or other service providers.
All you need to do is create an account and add your devices into it. It also allows you to playback recorded video to search alarm triggers. When motion detection alarm of your device triggered, you can get an instant message notifications (or emails if you prefer) from the Hik-connect app.
Key Features
- Instant, easy setup
- Real-time monitoring
- Remote Video/Audio playback
- Instant native iOS & Android Push notification
- No port forwarding, UPNP and/or DDNS setup
Not so good
- Server geographic locations
- Can be slow to initially connect
Hik-Connect Setup Guide
Our always updated guide is for newer users to show them how to setup a new Hik-Connect service quickly and easily. If you get stuck or need further support, simply contact us or leave a message in the comments below. In addition to our resource, there’s a heap of great user content in the comments to get nearly everyone through.
Hikvision mentions that you should enable the UPnP function on both your router and device, or configure Port Forwarding manually in your router. Whilst mostly unnecessary it may still be required should you have other software or applications that require these services or for general troubleshooting steps later.
You still can use the Hik-Connect service even if you don’t enable UPnP or configure ports forwarding manually; however, you cannot use Hik-Connect domain name service- which should not be an issue for 99% of use-cases.
Please be aware that the images used in our setup guide may not be the same as yours as camera and NVR software or firmware are updated over time. However, the information and settings required to set up Hik-Connect services are very similar across all supported products.
Preparation
Users need to upgrade your device(s) to the latest firmware that supports Hik-Connect Service. Hikvision NVR’s with version 3.5 or higher are all supported. Contact us or visit Hikvision directly to obtain the latest for your devices.
Please also ensure WiFi is turned off and mobile data is enabled as this will make sure your device can be found outside your home network.
Register for your FREE Hik-Connect account
Very straight forward- just visit the Hik-Connect web portal and register. Here’s a short video if you get stuck.
Adding devices into Hik-Connect account
Users can enable Hik-Connect function via Hik-Connect APP; www.hik-connect.com web portal; iVMS-4500 app or iVMS-4200 client.
Method 1: Add devices via Hik-Connect APP
A great feature of Hik-Connect is the ability to setup using just your mobile phone. Its easy, quick and works in nearly every senario we have encountered. Here’s how:
- Open Hik-Connect app at your mobile
- Add the device by scanning device QR code or inputting device serial number
- Once device is found, select or click ‘Add’ to continue
- Input device verification code to finish
- Go back to Hik-Connect and add all remaining devices
How to find the device verification code?
If you cannot find your verification code check the code on the label printed on the Network Video Recorder or IP Camera.
The verification code can also be found by logging into your devices GUI or directly from the NVR. This is handy if you have already installed your system.
Method 2: Add devices via Hik-Connect web portal
I personally use this method when adding lots of camera’s- remember, both methods do the same thing.
- Type www.hik-connect.com into browser location bar
- Register and account and setup your password
- Login with your account user name and password
- Go to Device Management and click Add to add a device
- Input your device Serial number when prompted then click Search
- When a connection is made to the device a popup will show the model and confirm the S/N. If this is the desired device, Click ‘+’ to continue
- Confirm you get ‘Device configured correctly’ pop-up
- Double click on the IP address and Port No. of a connected device, a new window opens showing the login screen for the device. Enter the user name and password to login into the device
Simply open up or log back into to your mobile Hik-Connect application and ensure your devices are listed and synced up. Here’s another video of the whole process that may be easier for some:
Important Notes
We seem to be getting a few messages from users regarding not being able to connect their cameras to Hik-Connect. In nearly all instances, these users have acquired Grey Market camera’s running older firmware revisions. Updating these Grey Market sourced equipment can be problematic as they will to revert to their original Chinese language settings or even not work at all. We recommend users buy local domestic cameras and equipment from authorised sellers local sellers to minimise this risk.
If have also seen some issues where the verification code needed to complete adding cameras is not correct or not received at all. If the verification method was via internet activation and does not work after a few codes you can either find the verification code on the camera itself (just above the serial number), via the SADP tool or by logging into the camera directly via its direct IP.
Hello,
How can I access my camera from a remote PC ?
On hik-connect portal, everything seems to be OK
But when I click on my device IP/Port No, “This page cannot be displayed”
On my phone, it works well with IVMS4500.
Can you help me ?
Thank you
when i access my camera on the portal and double click on the ip address and port from another location other than at the site where the camera is stationed i get a notification saying this site cant be reached. do i need to do port fowarding on the router where the dvr is connected because i am trying to access it from a different network
100% correct! Safer ways to do this with VPN’s though and should be considered.
My App keeps on asking to input verification code after i put it in i can see everything then when logging out and in it asks for code again??
one of my camera’s shows a menu on the screen, how do i remove the menu to get back to the normal picture. The menu has an exit (no.9) but a can’t click on it. Any help appreeciated.
my camera is the fish eye one….is not recording…
Hello, i have a stand alone dome camera. i installed the app on my phone. i added the camera with the scan option. It works perfectly on my local network but as soon as i go outside the network it will not connect. any ideas where to start looking to fix it?
Got my IP camera working. Then unplugged it from supply voltage to relocate the camera and then all the hell broke loose. No way I can’t find my camera anymore. It says offline and router cannot find it so I had no change to access it no more. Only way I figured out was that I had to hard reset my camera and start from scratch in order to hik vision app to find my camera AFTER I input its serial numbers etc. No change the app would find it automatically. So bottom line is every time I decide to unplug it the whole shit disappears. Why is that. After resetting all ips still the same as before.
How to reconnect my my nvr to my phone because I change my phone
DO YOU FIX THIS PROBLEM?? HOW??
registrations are not working.
Can anyone please help me out in this
register in PC by site mobile can register it shows error 31
How many devices can i add on hikconnect and cameras?
Key Features : Instant Easy Setup
What a load of horse shit!! 3 days i’ve been trying to add my cameras!!
I’ve followed every online tutorial and how to. Cameras each say they are online.
When I add it states Unable to add. Easy? FFS……I am not the only one. Internet is littered with people with issues. Get your shit together!
Hi Darren, while I’m only a Hikvision supplier- I’m more than happy to help. What are you using to add cameras to your Hik-Connect Account, Android/IOS or via a web browser?
Sounds like you’ve completed every step as the devices are visible. I have had times in the past where Hikvision servers fail to give verification codes and confirmation emails but never adding devices.
HopefullyIt was just a ‘Hikup’ on their end that has resolved itself. If not, we may need to dig deeper and start looking at device firmware. Let me know how you go.
Every time I log back in and have to manually add the serial number again I get a message “the device has been added by another account” and down the bottom “unbind device”. Why ?
Can you tell ne hiw to connect the cameras through the hik connect with mobile data? Not for wifi. I can connect and see whatever live n recordings through the wifi, but i can not see anything through mobile data
I recently bought a Hikvision DS-7A04HGHI-F1\ECO camera and i am trying to setup the HIK CONNECT mobile app
When i enter the camera serial number it then asks me to enter the device verification code which it says is marked on the device label,
but i cant see any markings or labels on the camera? i have also tried entering ABCDEF and restoring the camera to default setting but still doesn’t work
So am wondering is there anyway to get this code ?
Any help would be greatly appreciate
Download the SADP tool and check or you can log into the GUI of the device under NETWORK> Platform access
I am having trouble with the verification code. I am getting the following error: “Device response timed out. Please check the network.” Can you please guide me
Hi Team,
Earlier I could able to connect with hikconnect app and see the live recording.. After few. Days i got error like the device is already added. To the account. I tried to unbind the device but getting incorrect ip address message. My mobile and DVR has connected to same wifi. I tried changing the dvr password..Could someone able to help.
I have to, for some reason, enter my password every time I open a camera on remote view – this was never necessary before. Also when going to playback on the app I also need to enter a password which was not like this before. Password for playback gives me an error (wrong password) but it is correct. How can I view without having to enter password all the time? Thank you
Tried to set up my account with my mobile number and a password but I am told these details are already in use.
Tried using my email address only to be told the same
You’ll have to contact your supplier or Hikvision in your area if you cant reset via email
How can I find verification code HIK-VISION DS-2CD2322WD-I model
Hi, thanks for this info… However, I’m still having problems with a new HIK system. I’ve installed the NVR and three cameras. Gone through setup on the NVR. Enabled hik-connect. Downloaded the app. Added the NVR to the app. All good! Can see all three cameras on my phone…
Now, when I log on to hik-connect on a web browser, it allows me to log in, but once logged in I have no devices listed?!
Also, I can only view the camera images on my phone when I’m connected to the same network as the NVR. When I try to access the cameras whilst away, it says connection failed.
I thought the whole purpose of the Hik-connect app was so that you don’t need to forward ports etc on the router anymore? Or is that not the case? i.e. have I missed something?!
Hi
Is it possible to to add my NVR remotely or I have to be physicaly there?
My installation – NVR DS-7616NI-K2 with 8 Hik cams – is away in the country. But I have remote access to the web UI through port forwarding and No-IP DDNS. Is it possible to add the NVR to a Hik-Connect accouunt I created?
There is no windows PC over there to be accessed via rdp software
Thanks
My device is registered in hik connect on android app.when i am sharing this device using hikconnect app on mobile phone to my computer which installed ivms4200 including hikconnect ,its not the device that shared from the hikconncet on mobile..And i also tried from hikconncet web portal to get in compuet.But I failed.what should i do to get ?
Hi Experts,
Please help, I have installed and setup the Access Control Terminal (DS-K1T501-FS). It seems to me it works fine on the iVms4200. The iOS Hikconnect seems to connect fine. I can see and hear the live view of the device. However when I press the Bell-button of the device the Hikconnect app does not give me the notification. The iVms4200 will ring and give me the option Answer or Hangup.
Iphone10.
hikconnect V3.7.1.181228 (iOS)
iVMS 4200 V2.7.2.7 build20180919
DS-K1T501-FS V1.1.0 build180202
Hi guys,
I have NVR and firmware version is V3.0.16build 150617. And I am unable to find the hik-connect enable option. There is only DDNS option which I am going to enable that is aking for domain.
What should I do, please guide me to resolve the issues.
im getting adding failed for some reasn
I am on the iPhone app and my doorbell camera was working perfectly all day on the first day now its reading offline. Is there anywhere on the app I can turn it back to online? No issues with wifi. Did I maybe click on something in the app to cause this?
I would like to request removal of nvr device due to registered email account is not a company own.
please email me your procedure.
Thanks,
Rogean
Is there a way to view the recording from TODAY? since midnight someone went through my truck glove compartment and I want to see the video, but it will only allow me to view up to midnight last night and nothing from today’s video.
Hi. All my 4 cameras were working fine. I didn’t have electricity for a few minutes. After that only 2 cameras are working. What do I need to do with other? ??
Just got a new android phone, installed Hik-Connect App, logged in successfully but now it’s asking for a verification code when selecting each camera to view. Searched behind box for scan code and only gives me the serial number. How can I find the verification code?
Hi, im able to view my cameras over my lan network on Hik-Connect, as soon as i connect to a cellular network it won’t connect, there also seems to be an issue when i try to add my device on the hik connect app on iphone, after scanning the QR CODE it shows the device but does not give me a next option and when i go back it does not show my device, please help me…
Hi, I recently connected two cameras, but the one at the front suddenly online. I tried connecting wi-fi under the settings but unfortunately it’s not working. The internect has dropped out a several times before, but I forgot how to connect it again.
Please help.
Sam
Hi,
when I am connecting a device in cloud through Hikconnect/IVMS4500, it is giving an error “Adding Failed”.
Any Solution
Regards,
Hi When I am trying to connect my 16 channel Hik vision DVR, by hiconnect it showing “the devise is online & had been added by other user”. I had log in https://www.hik-connect.com/devices/page & there is no device showing. but when i search my seriel inumber in the search option it showing “the devise is online & had been added by other user
so how can I remove the other users & accounts?
very good artical. Keep the good work up. Thanks for sharing
Hi I have managed to install the hik connect on my apple phone all is good when im in the house I can view cameras through my phone but as soon as I leave the house I cannot connect to my home. I also have my works cameras on the system and these seem to be ok?
My system was installed by a technician. Works great EXCEPT remotely. With Data on, I consistently get connection failed. The technician thinks that Ports 8000, 80 and 10554 are blocked by Telus, my cell phone provider. They say not of course! Anyone out there experienced this and how was it resolved? My technician is coming again to review all the settings. Any suggestions much appreciated.
how to disable camera?
Hi
I am unable to login in ivms 4200 in Hik-connect, after selecting country and then I click login, it says java script error.
If I close it iVMS goes back.
I have an issue. How many simultaneous connection can accept Hik Connect ? Will someone form 5 users can interrupt each other? We are using same username for all connections.
While it will work, it is not recommended. The NVR device is limited generally to 100mbit (for residential grade recoreders). 5 x users will share this bandwidth and a generally bad experience will be had by all. You need to consider commercial grade NVR’s or really don’t bother.
Hi
My NVR started beeping one night and turns out the HDD had failed.
Camera’s were still showing however they were not recording.
We turned NVR off as beeping was too loud and about a week later turned it back on only to find the NO CAMERA words on the 4 screens that would usually show the live view.
I have now replaced the Hard drive and cant seem to get the cameras to work.
It comes up with an error no network detected. Help please. I am in desperate need to get this fixed.
Hi,
I have a DS-2CD2325FWD-I and am viewing it on acouple of mobile devices. One tablet will stay connected all the time and one tablet will time out after 5 minutes and you have to press play button in the middle of the screen. Smart phone also does this sometimes. Any ideas on the problem. Thanks
Sounds like a device specific issue. Check power saving settings for those to match your working tablet.
Hi, definitely not a device issue. The live stream times-out after 5 minutes with a display saying ‘ You have watched this video for 5 minutes’. And then the stream pauses, you need to start it again to keep live streaming. Is there a setting from the server-side which is causing this time-out?
Yo tengo el mismo problema, cuando veo los videos en vivo durante 5minutos en mi celular luego me dice “A VISTO EL VIDEO POR 5 MINUTOS, VAMOS A FINALIZAR” ..y debo pulsar de nuevo para reproducir la grabacion
Hi,
I have installed 3 x 8MP cameras to a 4 ch NVR. All working great.
However the hik connect is failing to load camera. These cameras keep dropping on the phone app
Are the 3 x 8MP camera causing this issue
Could be your upload speed. Please try this over a wired connection or a local network to troubleshoot.
When I try to connect my iPhone to the Swann camera system by scanning the QR Code, it does not recognise the code, so I tried through the web porthole, but the units serial number has 14 digits and system only allows for 9 digits. The Swann is connected its monitor by wifi and the monitor is connected to the router by ethernet cable and I can read the information such as ip address and the monitor , the phone is connected to the router, by wifi.
Try the last 9 digits of the serial.
Im able to remotely view my NVR and connected cameras. When I choose to playback recordings, I can see footage recorded. However, I’m not able to playback at higher speed settings or fast forward or rewind. Any suggestions
Sounds like a bandwidth limit. Can you run a speed test and get back to us?
Hi, I am having the same issue from ipad and iphone, fast forward and HD and greyed out when doing playback.
done a speed test and rebooted all devices:-
download speed 34.2mbps
upload speed 8.85mbps
it works on the dvr, but have a few issues with it jumping around
please help
I also have the same issue and I am sure it’s not bandwidth problem.
I have the same issue, only plays at 1x no ff
Did you ever solved this issue?
I experience exactly the same. For testing I have created 2 connections in same app on Android:
1. Through Hik-Connect, no fast forward possible.
2. Traditional IP forward on needed ports, fast forward possible.
So it looks like something is blocking up fast forward through Hik-Connect, or is impossible with this service.
Best regards, Bas
Sir i have upgraded 9632 NI ST hikvision nvr to 3.4.4
Evrything done to view it on cloud
In hik connect and ezviz app nvr shows it is online but the problem is not a single camera video opens it just shows loading
My private internet connectjon speed is 7mbps for upload n download. And mobile connection is 4g.
Cannot find out where it is wrong. As even in nvr cloud page even showing online in network setting
Can anyone help
Hi , I just want to ask if there is a way in downgrading the firmware version of HIK Camera?
Yes and no, it’s very version/region-specific and past certain FW versions there’s no going back.
I upgraded ivms4200 to the latest version 2.7.0.10 but can’t see any hik-connect option or device type to choose.I can see only Hik device, p2p exviz, Pyronix,Upgrade server, I tried to login o p2p exviz (account created and working on mobile and website) but can see error -3 when start typing the user name and password and server error code 10017 when press login button, How can I login to hik connect if no this device type and login page available.
help
IVMS4500 error ” device is online and has been and added by other user ”
why ?
solution ?
Looks like the device has already been registered. You’ll need to contact Hikvision to remove/restore or login with the old credentials.